Frequently Asked Questions
Everything you need to know about keeping your home clean and your pets happy.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Are the mats machine washable?
Yes! Our Muddy Mats are designed for convenience. Simply toss them in the washing machine on a cold, gentle cycle and air dry or tumble dry on low heat.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
Do you ship internationally?
Currently, we only ship to customers within the United States and Canada. We are working on expanding our shipping options to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.